We have a 10-day return policy, which means you have 10 business days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unaltered, undamaged, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you have to contact us within 10 business days from the date you receive your item(s). If your return is accepted, we’ll send you store credit within 10 business days. Item(s) sent back to us without first requesting a return, and outside the stipulated time frames will not be accepted.

If you wish to return your purchase, please highlight the item(s) you wish to return, and indicate “RETURN” on your invoice. The original invoice must be sent together with the exchange item(s).

 

 

All return or exchange packages send to us is at your own cost. We are not liable for any possible lost mail during transit. We strongly encourage you to use a delivery methods with tracking service for your returns. Please keep a record of your tracking number when shipping back your return packages to avoid any possible dispute in the event of lost packages.

All returns will be refunded via store credit voucher equivalent to the purchase amount with 3 months validation period. You can credit towards your next purchase on our website. Please note that refunded store credit is valid for e-shop only and can not be used towards purchase in-store.

You can always contact us for any return question at contact us.

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you wish to exchange the size and/ or colour upon specific style in your purchase, please highlight the item(s) you wish to exchange, and indicate the size and/ or colour that you wish to exchange to on your invoice. The original invoice must be sent together with the exchange item(s).

 

All exchange item(s) will be sent to you within 10 business days upon receiving your return package. If an exchange item is no longer available, store credit will be granted instead. To check the availability of your exchange item(s) before sending back the return packages, you are welcome to contact uscontact us.

 

 

To be eligible for exchange, your item must be in the same condition that you received it, unworn or unused, unaltered, undamaged, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that you can exchange the size and/or color of an item one time only.

 

All return or exchange packages send to us is at your own cost. We are not liable for any possible lost mail during transit. We strongly encourage you to use a delivery methods with tracking service for your returns. Please keep a record of your tracking number when shipping back your return packages to avoid any possible dispute in the event of lost packages.

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.